Professional Experience

7 years of diverse experience in Software Quality Assurance and Testing

IT Automation & Monitoring Engineer/Project Manager

NYC Department of Health and Mental Hygiene (DOHMH)
2020 - Current
New York, NY

Key Responsibilities:

  • •Design, develop, and maintain automation solutions to streamline IT operations, reduce manual effort, and improve system reliability across mission-critical public health platforms.
  • •Implement and manage enterprise monitoring, alerting, and observability tools to ensure high availability and performance of applications, servers, and infrastructure.
  • •Develop automation scripts using Python, PowerShell, Bash, and Infrastructure-as-Code approaches to support provisioning, configuration management, and remediation workflows.
  • •Monitor on-premise and cloud environments (AWS/Azure) and proactively identify performance, capacity, and availability risks.
  • •Configure dashboards, alerts, and metrics to support real-time monitoring, incident response, and executive reporting.
  • •Act as a senior escalation point for production incidents, performing root cause analysis (RCA) and implementing long-term preventive solutions.
  • •Collaborate cross-functionally with application teams, cybersecurity, DevOps, and infrastructure teams to improve system resilience and operational maturity.
  • •Ensure automation and monitoring solutions comply with NYC cybersecurity policies, HIPAA, and public-sector compliance standards.
  • •Create and maintain runbooks, SOPs, and technical documentation to support operational continuity and knowledge sharing.

Environment:

PythonPowerShellBashInfrastructure-as-CodeAWSAzureEnterprise Monitoring ToolsObservability PlatformsConfiguration Management

Test Engineer II (QA Lead)

DXC Technology

OHIO Department of Medicaid

April 2017 - Dec 2019
El Paso, TX

Key Responsibilities:

  • •Creating Test Cases and detailed test procedures using HP ALM for testing the application under test.
  • •Involved in Enrollment and Billing Serve as functional QA lead / Business analyst with other project team members on other systems that impact specific projects to ensure no adverse impact to the other systems.
  • •Working on different Change orders and CCRB in different releases of Ohio Medicaid Project
  • •Creating Defects in HP ALM and Executing test cases before and after bug fixes for each build
  • •Wide knowledge of Medicaid Information Technology System (MITS) Interchange and MITS Portal
  • •Working on various environments of MITS (Model office, UAT, Production)
  • •Leading Buy-In, Internet and Security Management Subsystems in Ohio MITS account.
  • •Closely working with the Claim, Reference, Provider, Prior Authorization, Recipient, EDI Teams, Third party liability, Eligibility, Buy-In Data maintenance, EDMS, Managed Care, Bus Ops teams.
  • •Involved in creating test scenarios and testing estimates (LOE) for System testing and Regression testing.
  • •Working closely with Business Analyst and Developers and Point of contact people in iTrace for discussions with each and every CO's and CCRB assigned
  • •Performing in Functional, System Integration, System and Regression testing, Black box testing for the Application
  • •Generate New test data for the panel execution and Using SQL query for the data table testing
  • •Performing a database validation in HAVEN project using Vertica database.
  • •Processed the security testing through the Xml and Tibco process.
  • •Attended the mandatory HIPPA Compliance Training for OHIO Medicaid Project.
  • •Involved in Manual testing of MITS application from R 31.0 to R 43.0
  • •Helping UAT support team to prepare testing scenarios and documentations for UAT test.
  • •Monitoring functional specifications and change requests to ensure project stays within scope and meets regulatory requirements Serve as subject matter expert to internal application owners and project members to consult and advise on how applications may be impacted by enterprise-wide initiatives.
  • •Participating in and document data mapping for integration of systems, conversion and acquisition related projects to understand how applications may need to change or be impacted by enterprise-wide initiatives, like regulatory requirements, other system enhancements or business initiatives.
  • •Mentoring new folks in various locations for testing team.
  • •Working directly with BA/TL/Developers and clients. Providing testing supports to the Client during the daily UAT support call.

Test Engineer II (QA Lead)

Hewlett Packard Enterprise (HPE)

OHIO Department of Medicaid

Jan 2017 - Mar 2017
El Paso, TX

Key Responsibilities:

  • •Prepared Test Cases and detailed test procedures using HP ALM for testing the application under test.
  • •Worked on different Change orders and CCRB in different releases of Ohio Medicaid Project
  • •Logged Defect in HP ALM and Executed test cases before and after bug fixes for each build
  • •Wide knowledge of Medicaid Information Technology System (MITS) Interchange and MITS Portal
  • •Worked on various environments of MITS (Model office, UAT, Production)
  • •Performed as a testing lead for Buy-In and Security Management Subsystems in Ohio MITS account.
  • •Closely worked with the Claim, Reference, Provider, Prior Authorization, Recipient, EDI Teams, Third party liability, Eligibility, Buy-In Data maintenance, EDMS, Managed Care, Bus Ops Teams.
  • •Created test scenarios (LOE) for System testing and Regression testing.
  • •Worked closely with Business Analyst and Developers and Point of contact people in iTrace for discussions with each and every CO's and CCRB assigned
  • •Performed Functional, System Integration, System and Regression testing, Black box testing for the Application
  • •Generated New test data for the panel execution and Using SQL query for the data table testing
  • •Processed the security testing through the Xml and Tibco process.
  • •Attended the mandatory HIPPA Compliance Training for OHIO Medicaid Project.
  • •Involved in Manual testing of MITS application from R 28.0 to R 30.0
  • •Helping UAT support team to prepare testing scenarios and documentations for UAT test.
  • •Mentoring new folks in various locations for testing team.
  • •Worked directly with BA/TL/Developers and clients. Providing testing supports to the Client during the daily UAT support call.

Test Engineer (QA Lead)

BCForward (Contracting Agency)

Hewlett Packard (HP)/OHIO Department of Medicaid

Aug 2015 - Jan 2017
El Paso, TX

Key Responsibilities:

  • •Prepared Test Cases and detailed test procedures using HP ALM for testing the application under test.
  • •Worked on different Change orders and CCRB in different releases of Ohio Medicaid Project
  • •Logged Defect in HP ALM and Executed test cases before and after bug fixes for each build
  • •Wide knowledge of Medicaid Information Technology System (MITS) Interchange and MITS Portal
  • •Worked on various environments of MITS (Model office, UAT, Production)
  • •Submitted Professional, UB 92 (Inpatient/Outpatient), Dental, Long term care, Xover claims, DRG claims through portal and Encounters and FFS claims through TTG (Text TXN generator)
  • •Worked/Tested each and every Claim panels
  • •Closely worked with the Claim, Reference, Provider, Prior Authorization, Recipient, EDI Teams, Third party liability, Eligibility, Buy-In Data maintenance, EDMS, Managed Care, Bus Ops.
  • •Worked on Facets to help payers efficiently execute core administrative functions, including claims processing, premium billing and customer service.
  • •Created test scenarios (LOE) for System testing and Regression testing.
  • •Worked closely with EDI teams to submit claim and verified Flat file and x12 files
  • •Worked closely with Business Analyst and Developers and Point of contact people in iTrace for discussions with each and every CO's and CCRB assigned
  • •Research knowledge in iTrace for each and every individual CO's, CCRB and related requirements
  • •Performed Functional, System Integration, System and Regression testing, Black box testing for the Application
  • •Generated New test data for the panel execution and Using SQL query for the data table testing
  • •Processed the security testing through the Xml and Tibco process.
  • •Attended the mandatory HIPPA Compliance Training for OHIO Medicaid Project.
  • •Involved in Manual testing of MITS application from R 12.0 to R 14.0
  • •Helping UAT support team to prepare testing scenarios and documentations for UAT test.
  • •Mentoring new folks in varius locations for testing team.
  • •Working directly with BA/TL/Developers and clients.
  • •Providing testing supports to the Client during the daily UAT support call.

Environment:

HP ALM 11.0QTPVB ScriptOracleSQL DeveloperiTraceWindows 7XMLHTMLMS ProjectTibcoPuttyFileZilla

Test Engineer

Tech Talenta Inc (Contracting Agency)

Hewlett Packard (HP)/OHIO Department of Medicaid

Feb 2015 - Aug 2015
El Paso, TX

Key Responsibilities:

  • •Prepared Test Cases and detailed test procedures using HP ALM for testing the application under test.
  • •Worked on different Change orders and CCRB in different releases of Ohio Medicaid Project
  • •Logged Defect in HP ALM and Executed test cases before and after bug fixes for each build
  • •Wide knowledge of Medicaid Information Technology System (MITS) Interchange and MITS Portal
  • •Worked on various environments of MITS (Model office, UAT, Production)
  • •Submitted Professional, UB 92 (Inpatient/Outpatient), Dental, Long term care, Xover claims, DRG claims through portal and Encounters and FFS claims through TTG (Text TXN generator)
  • •Worked/Tested each and every Claim panels
  • •Closely worked with the Claim, Reference, Provider, Prior Authorization, Recipient, EDI Teams, Third party liability, Eligibility, Buy-In Data maintenance, EDMS, Managed Care, Bus Ops.
  • •Worked on Facets to help payers efficiently execute core administrative functions, including claims processing, premium billing and customer service.
  • •Created test scenarios (LOE) for System testing and Regression testing.
  • •Worked closely with EDI teams to submit claim and verified Flat file and x12 files
  • •Worked closely with Business Analyst and Developers and Point of contact people in iTrace for discussions with each and every CO's and CCRB assigned
  • •Research knowledge in iTrace for each and every individual CO's, CCRB and related requirements
  • •Performed Functional, System Integration, System and Regression testing, Black box testing for the Application
  • •Generated New test data for the panel execution and Using SQL query for the data table testing
  • •Processed the security testing through the Xml and Tibco process.
  • •Attended the mandatory HIPPA Compliance Training for OHIO Medicaid Project.
  • •Involved in Manual testing of MITS application from R 12.0 to R 14.0

Environment:

HP ALM 11.0QTPVB ScriptOracleSQL DeveloperiTraceWindows 7XMLHTMLMS ProjectTibcoPuttyFileZilla

Test Engineer

Hi Tech Jobs (Contracting Agency)

Hewlett Packard (HP)/OHIO Department of Medicaid

Nov 2013 - Jan 2015
El Paso, TX

Key Responsibilities:

  • •Prepared Test Cases and detailed test procedures using HP ALM for testing the application under test.
  • •Worked on different Change orders and CCRB in different releases of Ohio Medicaid Project
  • •Logged Defect in HP ALM and Executed test cases before and after bug fixes for each build
  • •Wide knowledge of Medicaid Information Technology System (MITS) Interchange and MITS Portal
  • •Worked on various environments of MITS (Model office, UAT, Production)
  • •Submitted Professional, UB 92 (Inpatient/Outpatient), Dental, Long term care, Xover claims, DRG claims through portal and Encounters and FFS claims through TTG (Text TXN generator)
  • •Worked/Tested each and every Claim panels
  • •Closely worked with the Claim, Reference, Provider, Prior Authorization, Recipient, EDI Teams, Third party liability, Eligibility, Buy-In Data maintenance, EDMS, Managed Care, Bus Ops.
  • •Worked on Facets to help payers efficiently execute core administrative functions, including claims processing, premium billing and customer service.
  • •Created test scenarios (LOE) for System testing and Regression testing.
  • •Worked closely with EDI teams to submit claim and verified Flat file and x12 files
  • •Worked closely with Business Analyst and Developers and Point of contact people in iTrace for discussions with each and every CO's and CCRB assigned
  • •Research knowledge in iTrace for each and every individual CO's, CCRB and related requirements
  • •Performed Functional, System Integration, System and Regression testing, Black box testing for the Application
  • •Generated New test data for the panel execution and Using SQL query for the data table testing
  • •Processed the security testing through the Xml and Tibco process.
  • •Attended the mandatory HIPPA Compliance Training for OHIO Medicaid Project.
  • •Involved in Manual testing of MITS application from R 12.0 to R 14.0

Environment:

HP ALM 11.0QTPVB ScriptOracleSQL DeveloperiTraceWindows 7XMLHTMLMS ProjectTibcoPuttyFileZilla

Software QA Analyst

Prudential Financial
Nov 2011 - Oct 2013
NJ

Key Responsibilities:

  • •Based on Software Development Life Cycle (SDLC) designed and implemented Software test plans, Test design specifications and Test cases.
  • •Managed the requirements using Requirements management tool Quality Center.
  • •Performed Smoke, Integration, Functional, Performance, Regression, and Backend testing.
  • •Extensively used Quality Center for designing and executing test cases and logging the defects.
  • •Reported issues into the bug reporting system and follow up with the development team until it gets resolved using Quality Center.
  • •Performed Functional, Regression, Integration and End to End testing using QTP.
  • •Performed web testing using Quick Test Pro for checking page contents, broken links, web objects, frames and tables.
  • •Parameterized the scripts to run the scripts using varying form data.
  • •Created User Define Function in VB Script and accessed them through Function Library.
  • •Performed Data Validation and Data Integration for Back End Testing using SQL Queries manually.
  • •Loaded test data into databases and query execution.
  • •Managed the execution and communication of testing metrics and Conducted metric collection and analysis.
  • •Worked with the developer to ensure that the testing issues are solved immediately.
  • •Involved and responsible for creating weekly status reports regarding the progress of testing process.
  • •Prepared/presented progress reports and attended all meetings as required.

Environment:

Quality CenterQuick Test ProJavaC++HTMLXMLVB ScriptOracleVBWindows